FAQ

General

  • Why would an item be shown in the exploded view but not in the parts list?

    If an item is shown in the exploded view but not appearing in the parts list then this usually indicates that the item has either been discontinued or it has an accessory listing; accessories are not sold on the site. In either case, please contact your DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance.

  • Can I purchase accessories on ServiceNet?

    No, items which contain at least one letter within their item number are generally classified as accessories and as such, they are not available for purchase on ServiceNet. Please contact your DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance with these items.

  • Why can I not locate my product on the site?

    Generally, parts and technical information begins to get limited for products 7 to 10 years or older so if you are having difficulty locating your particular product on the site, please contact your local DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance.  Please be sure you are searching with an accurate model number or part number.  For help with finding your model number, please visit: www.servicenet.dewalt.com/Parts/FindModelNumber.

  • Do I need the model number of my product to order parts?

    Yes, since parts vary by products and product types, it is very important that you have both the model/catalog and type number of your product before beginning a search on the site to ensure that you get the correct information and parts for your tool. You can locate the model/catalog and type number of your product on the warning/caution label on the product itself. For help with finding your model number, please visit: www.servicenet.dewalt.com/Parts/FindModelNumber.

Heavy Parts

  • What are the part numbers that are considered heavy parts?

    Part Number - Description
    1000001511 - TANK
    1000001513 - TANK
    389839-00 - TABLE
    429978-39 - COMP. TANK ASSEMBLY
    429978-45 - TANK
    429985-15 - COMPLETE ROTOR
    5130188-00 - MOTOR
    5130266-01 - TANK ASSEMBLY
    5130342-00 - PUMP/MOTOR ASSY.
    5130343-00 - TANK ASSEMBLY
    5130352-00 - PUMP/MOTOR ASSY.
    5131363-00 - MOTOR
    5131371-00 - MOTOR
    5131375-00 - MOTOR
    5131379-00 - MOTOR
    5133211-00 - TANK ASSEMBLY
    5133212-04 - TANK
    5133333-02 - TANK
    5133345-00 - TANK ASSEMBLY
    5133389-00 - BARE COMPRESSOR
    5135137-00 - BARE COMPRESSOR
    5136488-01 - TANK
    5136674-01 - TANK
    5136675-01 - TANK
    5136693-01 - TANK
    5140000-93 - ENGINE
    5140000-95 - ENGINE
    5140000-96 - ENGINE
    5140005-11 - COMPLETE ROTOR
    5140006-34 - PUMP
    5140024-27 - TANK
    5140028-07 - TANK
    621575-00 - PUMP
    628352-00 - 8HP HONDA
    628353-00 - 5.5HP HONDA
    A08642 - ENGINE
    A13023 - 9 HP HONDA ENGINE
    A13032 - MOTOR
    A13033 - MOTOR
    A13034 - MOTOR
    A13035 - MOTOR
    A16537 - TANK ASSEMBLY
    A16853 - TANK
    A19822 - TANK
    A19828 - TANK
    A19831 - TANK
    Z-A16622 - PUMP
    Z-D29419 - ASSY GENERATOR 5.177

  • What are the rates for heavy parts?

    Standard (5-7 Business days): $20
    Four Business days: $45
    Three Business days: $86.50
    Two Business days: $159.50

  • What are heavy parts?

    There are some parts that are considered “heavy parts” due to their size and weight.  These parts require extra shipping charges.  Please see the rates of heavy shipping and the parts that will incur these extra costs.

Shipping

  • Where does my order ship from?

    All orders are processed and shipped from our national distribution center located in Wauconda, Illinois.

  • How long will it take until my order ships?

    All orders ship in approximately 2 business days after your order is placed via the shipping method of your choice. The distribution center is not open on Saturdays, Sundays and/or holidays. Please note that shipment confirmation and tracking information is not available until 1 day after the order has actually shipped.  At this time, ServiceNet will reflect the shipping information in Order History and a shipping confirmation email will be sent.

International

  • Does ServiceNet ship outside the United States?

    ServiceNet only ships throughout the 50 contiguous United States.  Product Information is available for all products manufactured for North America & South America.  At this time, we are unable to ship to Canada, Mexico, or South America.  Please contact your Local Factory Service Center within your country.  For more Global Information please visit, http://www.2helpu.com.

Order

  • Am I able to have an open account?

    For our larger and more frequent customers, active purchase accounts are available. These accounts are set up with one of our DEWALT, Dealta | Porter-Cable Factory Service Centers.  Please visit our registration page to download a Credit Application Form, www.dewalt.servicenet/Register.

  • What are my payment options?

    We accept Visa, MasterCard, Discover, and American Express.  You will be billed as the items on your order are shipped.  Most issuing banks provide their customers with the ability to review their credit card activity on-line. For those customers, please note that you will see an authorization request at the time the order is submitted on the site on your credit card. However, this is not a billing, but rather a request to set aside funds on your card to ensure that they will be available for future billing once the order ships. Generally, the authorization request is $1.00 higher than the actual amount of your order (what you will be billed). Once again, this is only done to ensure that sufficient funds have been set aside on your card for the future billing. Only the actual amount of your order (as shown on your order confirmation) will be billed. Should you have any questions about this, please contact your local DEWALT, Delta | Porter-Cable Factory Service Center for further assistance.

  • What if I have a tax exempt order?

    All tax exempt orders are required to go through your local DEWALT, Delta | Porter-Cable Factory Service Center, if you do not have an open account. We currently do not have the ability to process these online. Please use our Service Center Locator to locate your local DEWALT, Delta | Porter-Cable Factory Service Center.

  • What do I do if I need to return/exchange my order?

    Please contact your assigned local DEWALT, Delta | Porter-Cable Factory Service Center for all returns.  You may also use the return form that is on the back of the pink packing slip that will accompany your order shipment to assist in the processing of the exchange/return.  A 25% restocking fee may apply.

  • How can I track my order shipment(s) on the site?

    All orders usually ship within 2-3 business days via the shipping method of your choice. Orders must be received before 8:30PM EST to receive next day processing. The distribution center does not ship parts on Saturdays, Sundays and/or holidays. Also, orders which contained backordered items may be delayed. Additionally, please note that changes to shipping status are not reflected on SERVICENET until one business day after shipment until that time your order will appear with a status of "Pending" in the "Order Status" section of the site.

  • Can I cancel my order?

    If all parts are in stock on the order and/or you have requested partial shipment, then you usually you will not be able to cancel the order once it has been submitted on the site. To determine if your order can be canceled, please contact your local factory-owned service center immediately for further assistance. The contact information for your center can be located in the "User Profile"section of the site.

  • Am I billed immediately for my order?

    No, you will be billed as the items on your order are shipped.


    **Special Note to Credit Card Customers: Most issuing banks provide their customers with the ability to review their credit card activity on-line. For those customers, please note that you will see an authorization request at the time the order is submitted on the site on your credit card. However, this is not a billing, but rather a request to set aside funds on your card to ensure that they will be available for future billing once the order ships. Generally, the authorization request is $1.00 higher than the actual amount of your order (what you will be billed). Once again, this is only done to ensure that sufficient funds have been set aside on your card for the future billing. Only the actual amount of your order (as shown on your receipt) will be billed. Should you have any questions about this, please contact your chosen factory-owned service center for further assistance.**

  • Can I change the items/quantities on my order after it has been submitted?

    Generally, the details of an order including quantities cannot be altered once the order has been submitted. If you should notice an issue with your order after you have submitted it, please contact your local factory-owned service center immediately for further assistance. The contact information for your chosen center can be located in the "User Profile" section of the site.

  • Who do I contact if I have questions/concerns regarding my order?

    You can contact our online support at any time by clicking the “Contact Us” link located at the top of the page. Your local DEWALT, Delta | Porter-Cable Factory Service Center can assist you with any questions that you may have regarding your order, including questions about order status, parts information, and billing as well.